Refund policy
RETURN AND REFUND POLICY
Last updated: 14 September 2026
We hope that you are happy with your purchase. Please read this policy carefully before requesting a return.
CHANGE-OF-MIND RETURNS
You have 14 days from the date your order is delivered to tell us that you wish to cancel and return it. You then have a further 14 days to send the item back.
To request a return, please contact us through our website contact form and include your order number and the reason for your return. Please do not send an item back before receiving return instructions from us.
CONDITION OF RETURNED ITEMS
Items must be returned in the same condition in which they were received. They must be unused, complete and returned with all supplied parts, accessories, manuals and original packaging, where reasonably possible.
You may examine an item only as you would reasonably be allowed to examine it in a shop. If an item has been used, installed, damaged, altered, washed, marked, or handled more than necessary to inspect it, we may reduce the refund to reflect any loss in value.
All returned items will be inspected before a refund is approved.
RETURN POSTAGE
For change-of-mind returns, the customer is responsible for arranging and paying for return postage.
We strongly recommend using a tracked delivery service and keeping proof of postage. The returned item remains the customer’s responsibility until it reaches us.
FAULTY, DAMAGED OR INCORRECT ITEMS
We inspect and, where appropriate, test our products before dispatch.
If an item arrives damaged, faulty, incomplete, or different from its description, please contact us as soon as possible with your order number and details of the problem. We may ask for photographs or other information to help us assess the issue.
Where the problem is our responsibility, we will provide return instructions and pay or reimburse the reasonable cost of return postage.
Your legal rights under the Consumer Rights Act 2015 are not affected by this policy.
REFUNDS
Once we receive and inspect your return, we will tell you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
For a complete order cancelled under your legal right to cancel, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for express or premium delivery will not be refunded.
We may withhold the refund until we receive the returned goods or evidence that they have been sent back.
OPENED AND TESTED PRODUCTS
Some products sold by Mint & Found may have been opened for inspection or testing before dispatch. Unless a product listing clearly states otherwise, these products are new and unused.
Packaging may have been opened and may show minor signs of handling. The condition of each product, including whether it is used, refurbished, open-box, or has any known cosmetic marks, will be clearly stated on the relevant product page.
WARRANTY
Unless specifically stated on the individual product page, products do not include an additional commercial or manufacturer’s warranty.
This does not exclude or limit any rights that customers have under UK consumer law, including rights relating to goods that are faulty, not as described, or not fit for purpose.
NON-RETURNABLE ITEMS
Where permitted by law, we cannot accept change-of-mind returns for:
• personalised or made-to-order products;
• perishable goods;
• sealed hygiene or personal-care products after the seal has been opened;
• sealed software, audio or video products after the seal has been opened;
• gift cards.
These exclusions do not apply where an item is faulty, damaged or incorrectly described.
ORDER CANCELLATIONS
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has already been dispatched, it must be returned in accordance with this policy.
This policy does not affect your statutory rights.